Going to the Source: The Business Case for Distributed Capture
Document capture technology is not new. In the 1990s, many organizations that were generating or taking in large volumes of inbound documents and costly complex processes (think of insurance claims processing and credit card application processing) invested in sophisticated centralized scanning and document handling operations to digitize and automate paper-based processes. While the benefits of document capture are many (faster processing, improved quality and accuracy, reduced paper storage and tighter organizational control over critical content), the costs associated with this centralized approach made it inappropriate for all but those with the greatest paper pain point. Today, however, new advances in this proven technology enable IT organizations to take a less costly and more efficient decentralized or “distributed” approach to document capture.